FAQ

PRODUCTS

Are all our products authentic?

Yes, all our products are 100% authentic. We are the Exclusive / Authorised Distributor in Singapore representing all the brands listed in our online store.

What make our products special?

We have been actively looking for exclusive and masstige beauty products all around the world. Providing our customers, the best quality and value beauty skin care products.

Where are our products from?

Our products are from Singapore, South Korea, Italy, Brunei and so on. Information can be found in the description tab of each product.

What are the shelf life of our products?

Shelf life for each product ranges from 1.5 - 3 years from the manufacturing date.

Are all our products safe for use during pregnancy?

Most of our products are 100% safe for mom to be. If in doubt, best to consult your physician.

Do our products work on all skin type?

Yes, we have a wide range of products that catered for different skin types. You may customise your product selection by using our <Skin Specialist Filter> on the side bar, choose your skin types or any skin problem that you are experiencing. We will make our best product recommendation to fits your need.

SHIPPING

What are the delivery options that we provide?

We provide free delivery within Singapore and Malaysia, using courier services such as SPX Express and J&T Express. For overseas orders, shipping fees vary based on location. Feel free to contact us during checkout or through our support channels for a quote.
Please note that international shipments may involve customs clearance and import duties, depending on local regulations.

You can track your delivery at:
* SPX Express: https://spx.sg/
* J&T Express: https://www.jtexpress.sg/trackmyparcel

How much is the delivery cost?

We offer free delivery within Singapore and Malaysia via SPX Express and J&T Express.
Overseas delivery is available, with shipping fees quoted at checkout based on location.
International shipments may be subject to customs and duties.
For more shipping information, please visit: https://www.thefonz.com.sg/delivery-policy

Do we ship internationally?

Yes, we provide international shipping. Please enquire within, subject to delivery location.

When will I receive my products?

For self collection, Kindly email us at CustomerCare@thefonz.com.sg to make arrangements. You will receive in 1 – 3 working days for Singapore Local delivery..

How can I find the status of my order?

You may directly search from the following link with the given Tracking Number in your order page. https://www.qxpress.net/

Can I make amendment of my order?

Definitely, kindly email us at CustomerCare@thefonz.com.sg to make any changes with our customer service.

PAYMENT

What forms of payment do we accept?

We do accept the following payment from credit card such as VISA, MasterCard, AMEX or PayPal and PayNow.

What currencies do we accept?

We are located in Singapore and Malaysia and do accept SGD & MYR.

RETURNS & EXCHANGE

How do I return an item?

All return & exchange requests must be made within 14 days of receiving your order. We accept exchanges for items in unopened and original packaging. We will be responsible for the shipping fees for defective product or wrong order. However, for exchange, customer will have to pay for the shipping fees for returning and sending out of items. Kindly email us at CustomerCare@thefonz.com.sg if you have any enquiry.

What should I do if I receive defective or incorrect item?

We are sorry that you did not receive your order well. Kindly email us at CustomerCare@thefonz.com.sg within 14 days upon products received. We will make arrangement for replacement of your product ASAP.